Flying and its discontents
In Full Upright and Locked Position: The Insider's Guide to Air Travel, Mark Gerchick, former chief counsel of the Federal Aviation Administration, demystifies the airline industry -- from uncomfortable seats and chinese menus of add-ons and fees to the real dangers of air travel. This is a fact-packed, engaging, user-friendly, nuts-and-bolts survey of contemporary commercial air travel. Not for reading on the plane.
“Illuminating… The insights provided will make the turbulence a little easier to bear.” -- Publishers Weekly
Labels:
air travel,
customer service
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